DELIVERIES
IN-STORE PICK-UP
As soon as you have received a confirmation from us that your order is available at the store, you will be able to pick them up at the following address:
Hippotigre
85 rue Jean de la Fontaine
75016 - Paris
Tel: 01 42 15 53 65
Note that some of the brand's products Designers Guild or Boulet are available between 5 to 10 days after the order, our warehouses are not in Paris.
COURIER
For our Parisian and close suburban customers, we offer a courier delivery service. For any order placed before 11am, to the extent of the stock available we will be able to deliver you in the afternoon and for any order placed after 11am, we will deliver you the next day.
STANDARD DELIVERY
Packages are usually shipped within 48 hours after receiving your payment. The standard shipping mode is the Colissimo followed, delivered without signature or UPS. We may if you wish to arrange a delivery with a delivery with signature, an additional cost applies, please contact us. Whatever shipping mode you choose, we will provide you as soon as possible a link that will allow you to track the delivery of your parcel online. Delivery time is usually 2 to 5 working days.
STANDARD INTERNATIONAL DELIVERY
Packages are usually shipped within 48 hours after receiving your payment. The standard shipping mode is Colissimo International or UPS or Fedex Economy. We may if you wish to arrange a delivery with a delivery with signature, an additional cost applies, please contact us. Whatever shipping mode you choose, we will provide you as soon as possible a link that will allow you to track the delivery of your parcel online. The delivery time is usually 4-5 working days.
DELIVERY BY APPOINTMENT
This delivery mode applies to bulky furniture (tables, custom sofas ....). Shortly after your order if the items are in stock or just after their manufacture, the AGEDISS carrier will contact you to make a delivery appointment.
SHIPPING COSTS AND PACKAGING
Shipping costs include packaging, handling, and post fees. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to consolidate your purchases into a single order. We cannot group two separate orders and you will have to pay for each port. Your parcel is shipped to your own risks, a special care is provided to the package containing fragile products.
RETURNS
As part of our customer satisfaction policy, all products sold on https://www.hippotigre.com/en/ benefit from the “satisfied or refunded” clause for 30 days from the date of delivery, provided that the product has not suffered any damage and is in its original packaging.
In order to facilitate the processing of the refund, any return must be previously announced to our Customer Service by sending us a return request from your account in the section Revocation form : Select your order and let yourself be guided.
Upon validation of your request, you receive an e-mail with the address and terms of return. You then have 14 days to ship the parcel.
After checking the perfect condition of the returned goods, your order is refunded within 48 hours. Only shipping costs remain at your expense.
Mode of return
For carpets, we support the organisation of the return. For metropolitan France, Corsica and Belgium, we take charge of the shipping costs. At your request, we send our UPS or DHL carrier the half day of your choice.
The right of return applies to fabrics sold in the meter, provided that they are not cut or made.
The right of return applies on painted paper provided that the rollers are not started and are still in their original packaging.
For carpets, we support the organisation of the return. For metropolitan France, Corsica and Belgium, we take charge of the shipping costs. At your request, we send our UPS or DHL carrier the half day of your choice.
Custom products, including furniture covered with a fabric of your choice, carpets made to your own measurements or wallpaper panels made to your measurements are excluded from the right of return.
Naturally, if one of our products presents a default (including custom products) we make the exchange or refund entirely at our expense, transport included.
A return voucher provided by email by our customer service will be to be inserted into the cardboard with the returned products.
The product should be returned to a packaging intended for this purpose, which does not allow the identification of the product (postal sticks, bubble wrap, kraft paper, etc.).
Any damaged, incomplete, absent or original packaging that has been damaged, will not be refunded or exchanged and will be returned to the Customer.
You will find more information about our exchange and return policy, on your right of withdrawal or on delivery in our General Terms of Sale.